AMAZON ACCOUNT MANAGEMENT SERVICE
We troubleshoot catalogue issues, resolve listing suppressions, remove unauthorised resellers and run healthy Seller Central accounts, giving you time back to focus on the important stuff.
We manage your Amazon account for you
Giving you time back to focus on growing your business
Account Health Audit
- Account health
- Counterfeiters
- Unauthorised Resellers
- Listing Suppressions
- Price Positioning
- Customer Reviews
- Competitor Analysis
- Custom Growth Plan
Manage My Amazon Account
- Account Health Rating
- No. of Inactive Listings
- Product Authenticity Customer Complaints
- Product Condition Customer Complaints
- Food and Product Safety Issues
- Listing Policy Violations
- Restricted Product Policy Violations
- No. of Listings with Detail Page Removed
- Search Suppressed Products
- At Risk listings
- Product Compliance Requests
Troubleshoot Technical Issues
- Fix Suppressed Listing
- Communicate With Amazon Seller Support
- Respond to Case logs
- Resolve High Pricing Issues
- Eligible But Not Featured
- Reimbursements & Chargebacks
- Manage Investigations
- Resolve Shipping Issues
Maintain Performance Metrics & Measurements
- Account Health Tracked Daily
- Late Dispatch Rate Monitored
- Pre-Fulfilment Cancellation Rate Tracked
- Valid Tracking Rate Monitored
- Featured Offer Percentage Controlled
- FBA Reports
- Inventory Reports
- Shipment Reports
- Weekly Communication With Team
- Monthly Performance Reporting
All Amazon sellers and e-commerce businesses experience problems
Our job is to ensure your account is running smoothly and healthy
Our Amazon account management service team, checks your Seller Central and Vendor Central account every day to ensure your account is running as profitably as it can. We resolve issues quickly and claim back through chargeback claims and look for hidden profit making opportunities on your behalf. Where needed we create case logs and troubleshoot with AMZ support on your behalf so you can focus operationally on the retail and partnership side of your business.
Are you being hit with listing suppressions, ad rejections, account health issues or unauthorised hijackers on your listing? Having the knowledge and the information to troubleshoot and resolve these issues quickly impacts your return on marketing investment. But don't worry. As an approved SPN management agency, we've got your back!
Here are a list of problems we typically resolve:
- Image rejections
- Suppressed listings
- PPC campaign suppression
- Buy box removals
- Poor account health
- HFSS issues
- High price issues
- Full account suspensions
- Shipping issues
- Stock issues
- Chargeback claims
Removing Unauthorised Resellers
We protect your brand
We safeguard your brand against sneaky resellers! We regularly track data and check for unauthorised sellers hijacking your brand and stealing your buy box. We have a proven methodology to remove unauthorised resellers quickly to protect your brand, your sales and your profits.
Listing Suppressions
We deal with the technical issues for you
We ensure your products are always visibile with our senior team of consultants quickly tackling any listing suppression headaches. We will handle the technical issues for you and communicate with Amazon Customer Support. Also, being an approved SPN service provider we have insights behind the scenes with direct access to Account Managers within AMZ to help overcome those more technical issues.
Recouping Vendor Chargebacks
We fight your corner
If you are looking to cut down on your Vendor Chargebacks and save some money and get paid what you are owed, you'll need an Amazon agency to help. We understand that the whole analysis and coordination process across warehouse and accounting teams can be quite draining. With so many different types of chargebacks to handle, it's important to pay close attention to the technical details in order to keep track of everything effectively. But don't worry, as an account management agency, we're here to help!
Regular communication
We will keep you updated
Our consultants just get on and fix the problem. We keep you regularly updated on any issue we find and resolve. Our clients have direct contact with our senior AMZ experts and receive in-depth reports every month on each marketplace.
We use the latest tools & software
We use the most up-to-date software to quickly identify listing suppressions, pricing issues and Image suppression issues, so our consultants, technical team and branding team react quickly so your listings are always giving you a return on your investment.
As an AMZ listing management agency, we're here to help you grow your brand on Amazon
Request a call back & ask if we can help
Kangaroo UK
7 Charter Point Way
Ashby de la Zouch
Leicestershire
LE65 1NF
Kangaroo UK is the trading name of Kangaroo Marketing & Design Ltd. Company Registration No. 08918158, Registered in England and Wales. VAT No. 181435022. Registered Office: 7 Charter Point Way, Ashby-de-la-Zouch, Leics LE65 1NF. United Kingdom.